Creates a new case file

Creates a case file

In Testing-Phase: Please contact your Integration Manager at PAIR Finance for activation of individual casefiles, prior the casefiles will remain in status 'New', which means that processing of case file has not started.

We can merge individual claims against the same consumer on the basis of a unique identifier, which is defined in your account, in order to minimise costs for the consumer (merging criteria).

The following data points are required to create a casefile:

  • first_name (Participant section)
  • last_name (Participant section)
  • email OR address (Participant section)
  • amount (Main Claim section)
  • contract_date (MainClaim section)

Ideal data points for a better recovery would e.g. also be

  • gender (Participant section)
  • phone number (Participant section)
  • item name (Main Claim section)
  • invoice number (Main Claim section)
  • invoice date (Main Claim section)
  • booking date/due date (Main Claim section)

The more data points we receive from you, the better our recovery will be. We will use a standard item-name if you can't send an item name e.g. 'Ihre Bestellung bei...' / 'Your order with'.

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